Fast and Reliable Shipping

• Our Partners: Royal Mail, Spring Global, Post NL, DPD, DHL, and FedEx for global deliveries.

Dispatch Timescales

• Due to high demand, some products may not be immediately available.
• We order as you do, ensuring fresh and up-to-date products.
• Add 1-3 working days for processing.
• Order Cut-off: 2pm GMT.

Domestic Shipping Estimates

• Free Shipping: All orders over £80.
• Standard (Up to 20kg): 2-4 business days.
• Express (Up to 20kg): 1-3 business days.
• Express (Over 20kg): 1-2 business days.

International Shipping

• Weight-based pricing.
• Shipping charges are displayed at checkout.
• Check rates after adding items to your basket with our shipping calculator on the basket page.
• Express Couriers: Royal Mail, Spring GDS, Post NL, DPD, or FedEx.

Customs & Duties

• Non-EU Customers: Orders may be subject to import duties, taxes (including VAT). These are not covered by MyPerfumeShop.
• EU Customers: As of July 1st, 2021, we're IOSS registered. VAT is paid at checkout. Custom duties may still apply. Learn more on our IOSS page.

Returns

• Experiencing issues? Reach us at hello@myperfumeshop.uk.
• Checkout our complete shipping and returns policies

If you require any assistance, we'd be happy to help!

• Live Chat: Click the chat icon in the bottom right of the page*
• Email us at: hello@myperfumeshop.uk
• Call us at: +44 (0) 203 740 1275

*We're available Monday to Friday 9am-4pm GMT

Product information on our website is subject to change by manufacturers. Actual product packaging, materials, and ingredient lists may differ from what's shown. Information is for informational purposes only. Don't rely solely on our website's information; always read labels, warnings, and directions before using or consuming a product. For up-to-date information, contact the manufacturer Kérastase. Any medical claims or clinically proven studies mentioned are provided by the manufacturer and not endorsed or verified by us. For safety concerns or other information, consult the label or packaging and contact the manufacturer. Content isn't intended as a substitute for professional medical advice. Contact a health-care provider if you suspect a medical issue. We aren't responsible for inaccuracies or misstatements about products by manufacturers or third parties, but this doesn't affect your statutory rights.

Customer Reviews Disclaimer

The customer reviews featured on our website are sourced from third-party platforms and individual contributors. We showcase these reviews to provide our customers with a broad range of opinions and experiences from other users, which may help in making an informed decision about a product. However, we do not verify the authenticity of reviews nor do we endorse any statements made in these reviews.

We are not responsible for any discrepancies or inaccuracies found within these reviews, nor for any actions taken by you based on the content of such reviews. While we aim to present only genuine reviews, we cannot guarantee the reliability or accuracy of the content provided by third parties. We advise customers to use their discretion when evaluating product reviews.

Our inclusion of third-party reviews should not be seen as an appropriation of such content but as a means of providing a comprehensive view of public opinion. If there are any concerns regarding the legitimacy or ownership of the reviews, please contact us for clarification or action.