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What types of perfumes do you offer?

We offer a wide range of perfumes, including eau de parfum, eau de toilette, and fragrance mists. Our collection includes both designer and niche brands to cater to various preferences.

Are your perfumes authentic?

Yes, all our perfumes are 100% authentic. We source our products directly from reputable manufacturers and authorized distributors to ensure authenticity and quality.

Do you offer any organic or natural perfumes?

Yes, we understand the importance of natural ingredients to many of our customers. That's why we offer a selection of organic and natural perfumes, free from harsh chemicals and synthetic fragrances. Any product with such classification will be displayed on the product page.

Can I find discontinued or hard-to-find perfumes in your store?

While we can't guarantee availability of discontinued products, we often have a rotating selection of rare and hard-to-find perfumes. Keep an eye on our website or reach out to our customer service team for assistance.

Do you offer sample sizes or testers for your perfumes?

We do occasionally have samples available. You'll find these on sale in store

Ordering and Shipping

How long does it take to receive my order?

We aim to dispatch orders within 1-2 business days. Shipping times vary depending on your location and the shipping method chosen at checkout. You can track your order using the tracking number provided in your shipping confirmation email

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please check our shipping information page or contact us for more details.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. Your payment information is encrypted and secure to ensure your privacy and security.

Can I change or cancel my order after it's been placed?

We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once your order has been dispatched, we may not be able to make changes.

What if my order arrives damaged or is incorrect?

We take great care in packaging and shipping your orders, but in the rare event that your order arrives damaged or is incorrect, please contact us immediately. We'll work to resolve the issue and ensure you receive the correct items in a timely manner.

Returns and Customer Service

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 7 days of receipt for a refund or exchange. Please see our returns policy page for full details and instructions.

How do I initiate a return?

To initiate a return, please visit your account page and follow the instructions. You'll need your order number and email address to begin the return process.

What if I have a question about a product or need assistance with my order?

Our customer service team is here to help! You can reach us via email at We're available weekdays 9am till 4pm to assist you with any questions or concerns and usually reply within 24 hours.

Do you offer gift wrapping or personalized messages for orders?

Where available gift wrapping services are displayed throughout checkout for a small additional fee. During checkout, you'll have the option to add gift wrapping and include a personalized message for the recipient.

How can I stay updated on promotions and new arrivals?

To stay updated on promotions, new arrivals, and exclusive offers, be sure to subscribe to our newsletter and follow us on social media. You'll be the first to know about exciting deals and events happening at MyPerfumeShop Ltd!

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