All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped containing your tracking number.
Shipping Method: Orders are usually shipped within 2-5 days. (Monday – Friday) using Royal Mail & DPD.
Royal Mail in the UK
DPD in the UK and EU
Handling time: 1-2 days (Monday – Friday)
UK Transit time: 1-5 days (Monday – Friday)
Whilst going through checkout, you will see an estimated delivery timeframe of when you should receive your order. If your order has not arrived within this timeframe, please contact us.
Domestic Shipping Rates and Delivery Estimates 🇬🇧
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping on all orders over £60
International Shipping and Final Mile Delivery
We offer worldwide international shipping, and the final mile delivery in each country is handled by the following postal services:
- Spain - Correos , delivery time 5-7 working days
- Portugal - Correos, delivery time 6-8 working days
- Italy - Batolini, delivery times 5-7 working days
- Netherlands - DPD, delivery time 2-4 working days
- Belgium - DPD, delivery time 3-5 working days
- Germany - DPD, delivery time 3-5 working days
-
Sweden - Bring, delivery time 4-6 working days
Only delivered to a collection point, meaning that no delivery to residential address is available. You'll need to provide a valid BRING collection point (https://www.bring.se/karta) when placing youtrder. -
Denmark - Bring, delivery time 3-5 working days
Only delivered to a collection point. You must provide a valid BRING collection point (https://www.bring.dk/find-service) when placing your order.
Please note: All parcels are fully tracked to the door
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 18 working days of receiving your shipping confirmation email, please contact us at hello@myperfume.shop with your name and order number, and we will look into it for you.
Shipping timescales can vary greatly depending on the destination and extraneous variables.
Refunds, returns, exchanges and Missing Parcels
Please see our dedicated Returns Page for more information
Customs, Duties, and Taxes
For customers in the UK, all orders are shipped directly from within the UK, meaning there are no customs charges or import duties.
For customers in Europe, orders are fulfilled from our hub in the Netherlands, ensuring smooth and hassle-free delivery without additional customs fees or delays.
Important Notice on Deliveries
All orders are shipped from within the UK or Europe, meaning there are no customs-related delays or charges for customers in these regions.
If you experience any unexpected shipping issues, please reach out, and we will be happy to help.
Cancellation Policy
If you need to cancel your order, please contact us immediately at hello@myperfume.shop
Once an order has been processed and shipped, it cannot be canceled. If the order has already been shipped, you may initiate a return after receiving the item, following our return policy guidelines.
Shipping Status
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Missing Parcels
1. First, Check with Your Local Delivery Service
Experiencing a delay or issue with your delivery? Your first point of contact should be your local final mile delivery partner. They're the ones who last handled your parcel, and they have the most up-to-date information about its status. Using the tracking number provided at checkout, you can directly access real-time information about your shipment.
Here’s why this approach is beneficial:
- Proximity: They’re closest to your parcel’s last known location.
- Efficiency: They have the most recent tracking information.
- Speed: They can initiate immediate resolutions.
2. Get in touch
If you’ve already reached out to your local delivery partner and still need assistance, please email us at hello@myperfume.shop with their response. Our customer service team will take over the investigation, working alongside our shipping partners to locate your parcel and provide updates.
If your parcel has been marked as delivered but you haven’t received it, please complete a Declaration of Non-Receipt. This is a crucial step that will help expedite the claims process and allow us to resolve the issue more effectively with our shipping partners.
Contact Us
If you have any questions or concerns about our shipping and handling policy, please do not hesitate to contact our customer support team. You can reach us by email at hello@myperfume.shop or by phone at +44 (0)20 3740 1275. Our team is available Monday through Friday from 9:00 AM to 4:00 PM UTC.
Thank you for choosing MyPerfumeShop, and we look forward to serving you with the best fragrances available!
